Complaints, Comments and Suggestions
We are keen to hear the views of service users, carers and the local community about their experiences of services. When things have not gone well, it is useful to hear ideas about the way things could be done better. We are also keen to hear when things have gone well so that we can build on good practice.
Patient Advice and Liaison Service (PALS)
If you have a concern about the care, service or treatment you are currently receiving, you can discuss this with the Trust's Patient Advice and Liaison Service (PALS) who can intervene to resolve if appropriate. Click here to find out more information about PALS.
Consumer Relations
If you wish to make a complaint or a suggestion, you can call
Freephone: 0800 085 8354 (no charges).
Or write to:
Consumer Relations
FREEPOST RLSH-BBHX-ZRRU
Trust Headquarters
EastONE
22 Commercial Street
London E1 6LP
You can also fill in and return one of our leaflets:
How to Make a Complaint - Leaflet (green) for mental health services
How to Make a Complaint - Leaflet (blue) for Community Health Newham services.
You can either download the leaflet from this webpage by clicking on the link or you can ask for one when you attend a Trust service. You do not need a stamp if you use the above Freepost address.